NewConditional feedback rules

Ask better.
Decide faster.

SurveyLane is the survey platform for teams that turn answers into decisions — a fast visual builder, conditional logic, and analytics that update the moment someone hits submit.

No credit cardGDPR-readySet up in minutes
app.surveylane.app · Customer onboarding
Section · Experience
Q1 · Rating
How would you rate the onboarding?
12345
Q2 · Single choice
Which plan are you on today?
Free
Pro
Team
A closer look

The whole workflow, in one place.

From building and branding to sharing and reading results — here's what you'll actually be working in.

app.surveylane.app/dashboard
S
SurveyLane
My surveys
Create survey
Domain settings
Branding
Billing
API access
User guide
ENSD

My surveys

Create, manage and analyse your surveys.

Create folderCreate survey
Search surveys…
Status: All Sort: Name

Customer onboarding feedback

Active

How new customers experience their first two weeks on the platform.

Move to folder

Training course evaluation

Active

Post-course evaluation across all three training modules.

Move to folder

NPS — annual customer survey

Closed

Yearly Net Promoter Score benchmark for all active accounts.

Move to folder

Website usability test

Draft

Task-based usability study for the new pricing page.

Move to folder
Capabilities

Everything between the question and the decision.

One platform to build, distribute, and understand — without stitching together five tools.

Visual survey builder

12 question types, organised into clear sections.

RatingSingleMultipleShort textLong textNumberDropdownLikertDateNPSYes / NoScale
Conditional logic

Show, skip, or jump based on any answer. Respondents only see what's relevant.

IF Role is Manager
THEN show Team section
Real-time analytics

Live charts, completion rates, and per-question breakdowns. Export to CSV or PDF.

Share anywhere

Public link, QR code, or personalised email invites with reminders.

Your brand, your domain

Custom colours, logo, and a domain like forms.yourcompany.com.

forms.acme.com
Conditional feedback

Show respondents tailored, well-founded information based on how they answered.

Build & answer in any language
Translate every question and option; respondents pick their language and the whole survey — plus the AI analysis — follows along.
EnglishNederlandsDeutschFrançais
Conditional logic

Every respondent gets their own survey.

Set simple if-this-then-that rules on any question. SurveyLane shows, hides, skips, requires, or ends — automatically — so people only ever answer what's relevant to them. Higher completion, cleaner data, zero dead ends.

Show or hide
Reveal follow-ups only when they matter.
Skip ahead
Jump people past whole sections in one step.
Require on condition
Make a comment mandatory after a low score.
End early
Close the survey the moment it no longer applies.
NPSQ4 · the answer decides the path
How likely are you to recommend us?
0 – 6
“What went wrong?”
7 – 8
“What would make it a 10?”
9 – 10
“Leave a public review”
A few rules teams set in seconds
IFRoleisManagerTHENShow team section
IFPlanisFreeTHENAsk about upgrading
IFVisited store?isNoTHENSkip store questions
IFRating2 starsTHENRequire a comment
Only on SurveyLane

Conditional feedback closes the loop.

Most surveys take and never give. With conditional feedback you set rules that read a combination of answers and, at the end of the survey, show that person relevant, well-founded information — not a sales button, but genuine context drawn from the full picture of how they responded.

Feedback rules · Healthy Living Check
Add feedback rule
Combine as many answers as you like — a single response, a calculated score, or a pattern across questions. Each rule simply decides which information a respondent gets to see.
What the respondent sees
VVitalis HealthCompleted
Thanks for completing the check. Based on your answers, here's something worth knowing:
Movement
A little daily movement goes a long way

Your answers point to long sitting time with little exercise. Even a 30-minute brisk walk on most days is linked to lower blood pressure, better mood, and more energy — a realistic place to start.

Medically reviewed · Based on WHO physical-activity guidelines
Tap a rule on the left to preview its outcome
Results that speak

Stop exporting raw rows. Start reading answers.

Every survey gets a live dashboard the moment it's published. Completion rate, response velocity, and per-question breakdowns — all in a layout your stakeholders actually understand.

Live completion & drop-off tracking
Per-question charts, no setup
One-click CSV & PDF export
Customer onboarding · ResponsesLive
Responses
1,284
Completion
89%
Avg. time
2m 14s
Responses per day
New · Analyse with AI

Talk to your survey data.

SurveyLane ships a hosted, read-only MCP server — a Model Context Protocol endpoint that lets Claude (or any MCP-capable client) read the surveys and responses in your account. Ask a question in plain English and the AI picks the right statistical tools, chains them together, and writes up what it found.

Read-only by designLive data, no syncingScoped to your account
20+ analysis tools, one endpoint
Overview

List surveys, response totals, completion and recency at a glance.

list_surveyswhoamiget_survey
Results

Per-question aggregates: counts, mean/median/spread, NPS and top-2-box.

get_resultsget_group_summary
Open text

Cluster free-text into themes, read sentiment, pull verbatims by score.

get_open_textget_verbatims
Drop-off

Funnels that respect branching — see exactly where people abandon.

get_funnelresponse_timeline
Segments

Split every result by a group, or cross-tabulate any two questions.

get_resultsget_crosstab
Significance

t-tests, ANOVA and chi-square with p-values, so you don't over-read noise.

test_significanceauto_insights
Drivers

Rank what most relates to a target score; full correlation matrices.

key_driversget_correlation_matrix
Cohorts

Define AND/OR cohorts and get their size, share and full results.

query_cohort
Index & scales

Build weighted indexes and check scale reliability (Cronbach's α).

compute_indexscale_reliability
Weighting

Post-stratify a skewed sample and see weighted vs unweighted means.

get_weighted_results
Trends & quality

Compare waves and flag speeders and straight-liners.

compare_surveysget_data_quality
Auto-insights

Surface the biggest significant findings, then write a full report.

report_bundleanalyze_survey
Connect the MCP serverLive
Endpoint
https://mcp.surveylane.app
terminalClaude Code
$ claude mcp add surveylane \
https://mcp.surveylane.app \
--header "Authorization: Bearer slk_…"
1
Generate a token
In Settings → API access. Read-only, personal, shown once.
2
Wire up your client
Claude Code, Claude Desktop or Cursor — one command or a small JSON snippet.
3
Ask in plain English
You describe what you want to learn; the model picks which tools to call.
Ask anything

You bring the question. The AI runs the analysis.

Real prompts you can paste into your AI client. Pick a topic to see what people ask — and what comes back.

Results · prompts to try
What's the NPS for this survey? Show promoters, passives and detractors.
Summarise the results of my customer satisfaction survey.
Give me the top-2-box percentage for every rating question.
The model decides which tools to call and chains them — you stay in plain English, in any language.
What comes back
CClaude· via SurveyLane MCPConnected
What's the NPS? Break down promoters, passives and detractors.
Calledget_results

Your NPS is +62, computed from the 0–10 distribution:

1,284 responses
Promoters (9–10)71%
Passives (7–8)20%
Detractors (0–6)9%
Pick a topic above to see another example
How it works

From question to decision in three steps.

01
Build it

Start from a template or a blank canvas. Add questions, group them into sections, and layer on conditional logic.

02
Share it

Publish to a link, drop a QR code on a poster, or send branded email invitations.

03
Decide

Watch responses land in real time and export clean reports your stakeholders trust.

Pricing

Simple plans that scale with you.

Start free. Upgrade when your surveys earn their keep.

Free
For trying things out & small one-off surveys.
€0/forever
Start free
Up to 3 surveys
50 responses / month
All 12 question types
QR & link sharing
Real-time analytics
AI analysis via MCP
Conditional logic
Conditional feedback
Advanced analytics
Email invitations + reminders
CSV & PDF export
Custom branding
Custom domain
SSO / SAML
Roles & permissions
Shared workspaces
Priority support
Data residency & DPA
Most popular
Pro
For professionals who survey regularly.
€24/month
Start 14-day trial
Unlimited surveys
Unlimited responses
All 12 question types
QR & link sharing
Real-time analytics
AI analysis via MCP
Conditional logic
Conditional feedback
Advanced analytics
Email invitations + reminders
CSV & PDF export
Custom branding
Custom domain
SSO / SAML
Roles & permissions
Shared workspaces
Priority support
Data residency & DPA
Team
For organisations with governance needs.
Let's talk
Book a demo
Unlimited surveys
Unlimited responses
All 12 question types
QR & link sharing
Real-time analytics
AI analysis via MCP
Conditional logic
Conditional feedback
Advanced analytics
Email invitations + reminders
CSV & PDF export
Custom branding
Custom domain
SSO / SAML
Roles & permissions
Shared workspaces
Priority support
Data residency & DPA
FAQ

Questions, answered.

Plans & basics
Yes — up to 3 surveys and 50 responses a month, with all question types. No credit card, no time limit.
Logic & feedback
Analyse with AI (MCP)
Data & security

Ready to ask better questions?

Build your first survey in minutes — free, no credit card.

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